Help center
How can we help?
Quick answers to the questions we hear most. Still stuck? We're one message away.
What is the FunScore?+
The FunScore breaks every experience into six dimensions — Fun, Food, Nightlife, Adventure, Family and Budget — instead of a single star rating. It tells you what an experience is genuinely good for, so the right trips match the right travelers.
How does personalization work?+
When you take the travel quiz, we learn how much you value each of the six dimensions. We then re-rank every experience against your style, so your recommendations reflect the way you actually travel.
Do I need an account?+
You can browse and explore freely. Creating a free account lets us save your travel style and personalize your recommendations across the whole site, plus keep track of experiences you save and book.
How do bookings work?+
Choose your date and number of guests on any experience, and we’ll show you a transparent total before you reserve. Pricing is always calculated up front — no surprises at checkout.
What is your cancellation policy?+
Most experiences offer free cancellation up to 24 hours before the start time. The exact window is shown on each experience before you book.
How do I become a host?+
Hosting is self-serve: submit a host application, complete identity verification, and once approved your profile goes live in Ask a Local for travelers to book. Visit the Become a host page to get started.
Can't find what you need? Contact our team and we'll get back to you.